Shelley Smith, Author at Premier Rapport

Improving Customer Experience (CX) with Data Visualization (DV)

Shelley SmithAugust 7, 2019Blog

Customer service departments of big companies engage with thousands of customers every day. Each interaction holds importance and the company can use it for their benefit. But the increasing number

Bad Hires Steal So Much More than Money

Shelley SmithJuly 31, 2019Blog

Take a minute to let that thought simmer… Now, think of your favorite team sport. Perhaps your favorite team. Imagine you’re the owner, GM, coach, or talent scout and you

IT IS About Your Culture!

Shelley SmithJuly 19, 2019Blog, Predictive Index

Much like life, workplace culture is made up of many moving parts, experiences and individuals. Success and problems are bigger than just one person, toxic or not. “Unsatisfying work is

The Culture Hour Episode 36 with guest Brenda Neckvatal

Shelley SmithJuly 16, 2019Podcast

The Culture Hour podcast provides a variety of angels around workplace culture. On this episode, Brenda Neckvatal #HRLady and host Shelley Smith, owner of Premier Rapport discuss the change in

The Culture Hour Episode 35 with guest Bob McKenna

Shelley SmithJune 26, 2019Podcast

On the 35th Episode of The Culture Hour the host Shelley Smith and guest Bob McKenna discuss his role and impact in the community as the President and CEO of

Work-Life Balance – Feature on The Hampton Roads Show

Shelley SmithApril 14, 2019Blog

If work-life balance is something most adults struggle with, maybe it’s time to give our kids the tools to build their own ideas about organization. The work-life balance is individual

The Culture Hour Episode 30 with guest Andy Riise

Shelley SmithMarch 5, 2019Podcast

This is the 30th episode of The Culture Hour with host Shelley Smith, owner of Premier Rapport where everything workplace culture matters. Her guest this episode is Andy Riise, active

Navigating Workplace Romances – Feature on The Hampton Roads Show

Shelley SmithFebruary 12, 2019Blog

When we spend so much time at work it’s easy to see how personal and professional lives can overlap in the form of an office romance. Here’s how to navigate

Is a culture inquiry ‘right’ for your workplace?

Shelley SmithFebruary 5, 2019Blog, Executive Coaching

Is your business experiencing any of these situations: turnover in an area, department role, or division, lack of engagement, inclusion, retention, hard to fill positions, quick growth, lack of growth,

How to Reach Your Goals – Feature on The Hampton Roads Show

Shelley SmithJanuary 16, 2019Blog

Here’s how to reach your goals by doing something every day, week, month and quarter to implement the change you want by the end of the year. 3 to the 5th