The New Vocabulary We’ve been learning a new vocabulary—often strange and frightening—over the past couple of months related to the COVID-19 pandemic. But is there a way to rethink these

As you plan for re-entry… If you lived through the trauma of 9-11, you know that the way we do some things – such as travel – changed forever. The

You may have heard that you have to focus on workplace culture and strengthening employee engagement if you want to grow your business today. And I understand why you may

Customer service departments of big companies engage with thousands of customers every day. Each interaction holds importance and the company can use it for their benefit. But the increasing number

Take a minute to let that thought simmer… Now, think of your favorite team sport. Perhaps your favorite team. Imagine you’re the owner, GM, coach, or talent scout and you