Shelley SmithBlog

Customer service departments of big companies engage with thousands of customers every day. Each interaction holds importance and the company can use it for their benefit. But the increasing number

Shelley SmithBlog

bad hires steal

Take a minute to let that thought simmer… Now, think of your favorite team sport. Perhaps your favorite team. Imagine you’re the owner, GM, coach, or talent scout and you

Shelley SmithBlog, Predictive Index

Much like life, workplace culture is made up of many moving parts, experiences and individuals. Success and problems are bigger than just one person, toxic or not. “Unsatisfying work is

Shelley SmithBlog

As featured on Money Inc. The House Judy and Stan Built Once upon a time, Judy and Stan began building a house. They bought some land, then hired carpenters, plumbers,

Shelley SmithBlog

Have you ever thought about your workplace culture? What are your values and how do you all conduct yourself as a whole? What ethos do you present to the outside

Shelley SmithBlog

Francis Bacon said, “The great end of life is not knowledge, but action.” The same can be said of conducting a culture inquiry of your business. Without application, it is

Shelley SmithBlog

If work-life balance is something most adults struggle with, maybe it’s time to give our kids the tools to build their own ideas about organization. The work-life balance is individual

Shelley SmithBlog

When we spend so much time at work it’s easy to see how personal and professional lives can overlap in the form of an office romance. Here’s how to navigate

Shelley SmithBlog, Executive Coaching, Workplace Culture

speaker-event-conference-coaching

Is your business experiencing any of these situations: turnover in an area, department role, or division, lack of engagement, inclusion, retention, hard to fill positions, quick growth, lack of growth,

Shelley SmithBlog

If you are a leader and believe you are indispensable – or worse, if you are hoarding knowledge to make yourself indispensable – you are doing your company, your employees