Shelley SmithBlog

The New Vocabulary We’ve been learning a new vocabulary—often strange and frightening—over the past couple of months related to the COVID-19 pandemic. But is there a way to rethink these

Shelley SmithBlog

As you plan for re-entry… If you lived through the trauma of 9-11, you know that the way we do some things – such as travel – changed forever. The

Shelley SmithBlog

The Ultimate Guide to Building a Great Workplace Culture “The subject of business culture can ignite a truly rousing discussion: there are companies with great cultures, companies with toxic cultures,

Shelley SmithBlog, Workplace Culture

You may have heard that you have to focus on workplace culture and strengthening employee engagement if you want to grow your business today. And I understand why you may

Shelley SmithBlog

Customer service departments of big companies engage with thousands of customers every day. Each interaction holds importance and the company can use it for their benefit. But the increasing number

Shelley SmithBlog

bad hires steal

Take a minute to let that thought simmer… Now, think of your favorite team sport. Perhaps your favorite team. Imagine you’re the owner, GM, coach, or talent scout and you

Shelley SmithBlog, Predictive Index

Much like life, workplace culture is made up of many moving parts, experiences and individuals. Success and problems are bigger than just one person, toxic or not. “Unsatisfying work is

Shelley SmithBlog

As featured on Money Inc. The House Judy and Stan Built Once upon a time, Judy and Stan began building a house. They bought some land, then hired carpenters, plumbers,

Shelley SmithBlog

Have you ever thought about your workplace culture? What are your values and how do you all conduct yourself as a whole? What ethos do you present to the outside