Category Archive

How to Increase Employee Engagement & Customer Satisfaction

Shelley SmithSeptember 6, 2018Executive Coaching, Leadership Development

What is employee engagement? We talk about it a lot here at Premier Rapport business consulting firm, but rarely stop to explain it. Employees are engaged when they find meaning,

How to Talk to Employees

Shelley SmithAugust 14, 2018Blog, Executive Coaching, Leadership Development

Are there whispered chats at your water cooler? Groups gathered in the hallways, only to disperse upon being approached? Have you been a part of, or the victim of, one

Small Budget, Big Culture

Shelley SmithAugust 7, 2018Blog, Leadership Development

Regardless of the size of a company, what really matters is obvious: the Bottom Line. Having said that, people are what support a company, drive its progress, and achieve its

Plan for Success

Shelley SmithJuly 31, 2018Blog, Leadership Development

Succession Planning: the Last Will & Testament of a business. Due to the complexities involved in managing such details, succession plans vary greatly from company to company, and are best

Leadership & Delegation

Shelley SmithJuly 16, 2018Blog, Leadership Development

Symbiosis: A relationship in which each is dependent upon the other. Leadership cannot exist without delegation, and vice versa. A leader who refuses to delegate is not leading—he or she

The Anatomy of Workplace Culture – Disrupt HR

Shelley SmithJune 27, 2018Blog, Leadership Development

Did you miss the Disrupt HR conference in Virginia Beach? Please find below the presentation on the Anatomy of Workplace Culture. This presentation gives you a few snippets on how

Talent & Economy

Shelley SmithJune 19, 2018Blog, Leadership Development

It’s no secret that our environment directly affects our mood, so it stands to reason that our economy directly affects our perspective. As the economy shifts, so do our moods

4 Things Leadership Conferences Don’t Provide That Destroy Your Success in Developing Your Company Culture

Shelley SmithMay 7, 2018Blog, Leadership Development, Workplace Culture

Don’t Invest in Another Training Program or Attend Another Conference Until You Read This Are you attending conferences hoping to receive the magic answer? The secret sauce, that one thing

In the News, Big Business Fighting Company Culture Fires

Shelley SmithApril 30, 2018Blog, Leadership Development

You can’t read the paper today, turn on the news, or pick up a magazine without seeing some big business in the news for ‘bad form’ meaning in trouble or

Six Steps to Stop the Daily Firefighting and Design a Fireproof Culture for Your Company

Shelley SmithApril 23, 2018Blog, home post, Leadership Development

 I am both thrilled and honor to announce I was asked to be an ongoing contributing journalist for Money Inc. magazine. My first column ran last Friday. The article is