Shelley Smith, owner of Premier Rapport, facilitated a Leadership Class with my team of Marriott managers. The discussion focused on Communication and Accountability. Because of Ms. Smith’s history and experience as both a General Manager and Owner, my GMs could relate to her stories, examples and best practices. She was extremely credible and could empathize where she needed to but also pressed on when making a point. There was good flow and she kept the managers' interest throughout the entire meeting. My team left smarter, felt engaged and motivated at the conclusion of her session. I highly recommend Shelley to facilitate any type of class for any company or group who is looking to raise their level of Leadership. Mission accomplished and job well done!